Terms and Conditions

GENERAL CONDITIONS FOR THE PROVISION OF SERVICES BY CORPORATE INTELLIGENCE AGENCY

1.Terms used

1.1 Capitalized terms have the following meanings, unless the context requires otherwise:

1.1.1. Provider - CORPORATE INTELLIGENCE AGENCY CORPORATE INTELLIGENCE AGENCY, with registered office in Bucharest, Sector 2, Calea Moșilor nr. 158, Romania.

1.1.2. Customer - any natural or legal person who has concluded an Agreement or issued a valid Order for services.

1.1.3. Parties - between the Provider and the Client; Part - each of them individually.

1.1.4. Services - activities provided by the Provider which require professional expertise, as detailed in the Order Form or the Agreement.

1.1.5. General Conditions - this standard document governing the provision of services.

1.1.6. Special Conditions - additional or derogatory provisions to the General Conditions, agreed in writing between the Parties.

1.1.7. Order form - a document agreed by both Parties, signed physically or digitally, describing the requested Services and the related conditions.

1.1.8. Agreement - the entirety of the General Conditions, Special Conditions, Order Form and any annexes agreed between the Parties.

1.1.9. Confidential Information - all information of a commercial, technical, operational or legal nature disclosed between the Parties in the context of the collaboration.

1.2 In case of conflict between the General Conditions and the Special Conditions, the Special Conditions shall prevail.

2. Provision of services

2.1 The Provider shall provide the agreed Services and the Customer undertakes to pay the corresponding amounts based on the terms of the Order Form or Agreement.

2.2 The Services are provided on the basis of the Order Form or a written agreement and are valid only after explicit acceptance by the Provider.

2.3. The Provider may request additional information from the Customer to ensure the quality of the Services.

2.4. The Provider may subcontract the execution of the Services, remaining fully liable to the Customer.

3. Prices and payment conditions

3.1 The prices of the services are indicated in the Order Form or Special Conditions, either as a fixed amount or as an hourly rate or per service.

3.2. Payment shall be made in accordance with the term of the offer or, failing this, within 5 working days from the issuance of the invoice.

3.3. Late payment shall incur penalties of 0,02%/day of the unpaid amount.

4. Execution of Services

4.1. The Provider undertakes to perform the Services within the agreed deadlines and, failing this, within a reasonable time.

4.2 If the Client requests changes or refuses additional works essential for the performance, the Provider may suspend or cancel the provision of the Services.

4.3. Acceptance of the Services is done by signing a protocol or using the results without written objections.

5. Guarantees and liability

5.1. The Provider guarantees professional and diligent performance. The guarantee does not cover specific commercial results or decisions of the Client.

5.2. The Provider's liability is limited to the value of the Services actually rendered.

5.3 The Customer has the right to complain about non-conformities within a maximum of 5 days after delivery of the Services.

6.Termination of the agreement

6.1 The Agreement may be terminated by:

• mutual agreement of the Parties;
• 30 days written notice;
• non-performance by one of the Parties;
• bankruptcy, liquidation or suspension of activity of one of the Parties.

6.2 Upon termination, the Client owes payment for the Services already performed.

7. Privacy

7.1 The Parties undertake not to disclose confidential information unless they are required to do so by law.

7.2. Information may be disclosed to legal advisers, accountants or authorities if they are obliged to maintain confidentiality.

8. Processing of personal data

8.1 Personal data will be used exclusively for the performance of the contract, in accordance with GDPR.

8.2 If the Provider processes data on behalf of the Client, the Parties will enter into a separate processing agreement.

9. Force majeure

9.1 Neither Party shall be liable for non-performance of contractual obligations if it is due to an event of force majeure.

9.2 Examples include: natural disasters, cyber-attacks, unavailability of resources, government acts, etc.

10. Applicable law and dispute resolution

10.1 This Agreement is governed by Romanian law.

10.2. Disputes shall be settled amicably or, failing a settlement, by the competent courts in Bucharest.

1. Communications and notifications

11.1 Communications may be made electronically, to the e-mail address provided by the Client.

11.2 Amendments to the Agreement are valid only in writing, signed by both Parties.

11. Contact

CORPORATE INTELLIGENCE AGENCY
Email: office@corporateintelligence.ro
Address: 158, Calea Moșilor, Bucharest, Sector 2

These general terms and conditions apply to all service contracts and may be updated without prior notice. The current version is published on the website.